Frequently Asked Questions
FAQ – Feral & Free
Because even the wild ones have questions.
Quick Hits (TL;DR)
Production time: 2–5 business days (each tee is made to order just for you).
Shipping time: Depends on your carrier choice at checkout; you’ll get tracking.
Returns: Custom/made-to-order = no returns, BUT we’ll fix anything that’s damaged or wrong. Email us within 7 days.
Size help: Check the size chart on each product page or message us – we’ll play stylist.
Custom orders / wholesale: Yep! Scroll down.
Orders & Printing
Q: Are your shirts ready-to-ship or made-to-order?
A: Everything is printed after you order (hello, fresh ink!). This keeps waste low and options high.
Q: What kind of printing do you use?
A: Mostly DTF (Direct-to-Film) prints—crisp colors, soft feel, and they hold up beautifully to washing. Some specialty items may use screen print or embroidery.
Q: Can I change/cancel my order?
A: If you email us within 2 hours of ordering, we’ll try! Once it’s in production, it’s locked and loaded.
Q: I typed my address wrong—help!
A: Email us ASAP with the correct address. If it hasn’t shipped, we’ll update it. If it’s already on the way, we’ll work out the next best step together.
Sizing & Care
Q: How do I pick the right size?
A: There’s a size chart on each product page (measured flat). Still unsure? DM or email us with your fave-fitting tee measurements and we’ll match it.
Q: Do your tees shrink?
A: Minimal. They’re pre-shrunk cotton/poly blends—but hot dryers are evil. For longevity, wash cold, inside out, tumble dry low or hang dry.
Q: The color looks a tad different than on my screen—why?
A: Lighting + screen settings = tiny color shifts. We do our best for accurate mockups, promise.
Shipping
Q: How long until my order ships?
A: Production is 2–5 business days. Shipping speed depends on the method you choose at checkout.
Q: Do you ship internationally?
A: Yes! International transit times and fees vary. Customs or import duties are on you (we still love you, though).
Q: Will I get tracking?
A: Yep. As soon as your order ships, you’ll get an email with tracking info.
Q: My tracking says “delivered” but… nothing.
A: Check with neighbors, family, and that sneaky plant on your porch. Still missing? Email us and we’ll help investigate.
Returns & Exchanges
Q: Do you accept returns?
A: Because each piece is made-to-order, we don’t accept returns for size or change-of-heart. BUT if we messed up or something arrived damaged, we’ll fix it.
Q: What if my item is damaged or wrong?
A: Email mlaney@feralfreeapparel.com within 7 days with your order number and a photo. We’ve got you.
Q: Can I exchange for a different size?
A: We don’t keep inventory on hand, but reach out—sometimes we can offer a discount code for a replacement order.
Custom, Wholesale & Collabs
Q: Do you take custom design requests?
A: Absolutely! Want your inside joke on a tee? Let’s talk. Minimums may apply depending on complexity.
Q: Do you offer wholesale or bulk discounts?
A: Yes for boutiques, teams, retreats, etc. Email us with quantity and timeline—let’s build something cute together.
Q: Can you design merch for my event/business/church/etc.?
A: Yep! We can design + print, or just design. Your vibe, our pixels.
Payments & Gift Cards
Q: What payment methods do you accept?
A: All the usual suspects: major credit cards, PayPal, Shop Pay, Apple Pay (depending on platform settings).
Q: Do you sell gift cards?
A: Yes! Digital gift cards so your feral friend can pick their own poison (tee).
Miscellaneous
Q: Do you have a physical store or offer local pickup?
A: We’re online-only at the moment. Pop-ups coming? Maybe. Stay wild on Instagram to find out.
Q: How do I contact you?
A: Use the contact form on the site or email mlaney@feralfreeapparel.com. We answer within 1–2 business days (faster if we’re not elbows-deep in ink).
Q: Can I use your designs for my own printing?
A: Nope. All designs are original and protected. Please don’t steal our babies.
Need Something Else?
Didn’t see your question? Slide into our inbox and we’ll get you sorted.
Thanks for supporting a small, slightly feral, female-owned biz. You rock.